Frequently Asked Questions
Everything you need to know about our durable K9 gear and accessories.
What makes K9 Ballistics® materials different from standard pet apparel?
We utilize proprietary ballistic grade fabrics and reinforced stitching techniques designed to withstand high-impact activity and resist abrasion, ensuring your pet's gear lasts longer than traditional nylon or polyester alternatives.
How do I ensure I select the correct size for my dog?
We provide a comprehensive sizing chart on every product page. We recommend measuring your dog's neck and chest circumference with a soft tape measure, allowing a two-finger gap for comfort before placing your order.
What is your return policy for worn items?
We offer a 30-day satisfaction guarantee. Items must be returned in their original condition, free of pet hair and odors. If the product arrives with a manufacturing defect, please contact our support team for a specialized warranty claim.
How long will it take for my order to arrive?
Orders are typically processed within 1-2 business days. Standard shipping within the continental US generally takes 3-5 business days, while expedited options are available at checkout.
Are your products machine washable?
Most of our apparel and gear can be machine washed on a cold, gentle cycle. We recommend air drying to preserve the integrity of the ballistic fibers and hardware; avoid using bleach or fabric softeners.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Please note that international orders may be subject to local customs duties and taxes, which are the responsibility of the recipient upon delivery.